Privacy Policy

Last updated: September 2026

Frank's Caps ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services. This Privacy Policy explains how we collect, use, and share your personal information when you visit the site or make a purchase.

1. Information We Collect

  • Order information: name, billing/shipping address, email, phone, and payment details (payments are processed by our payment providers; we never store full card numbers).
  • Account information: username, password, and preferences if you create an account.
  • Communications: messages you send us, including emails and contact-form submissions.
  • Usage data: pages visited, referring pages, and device/browser information, collected via cookies and similar technologies.

2. How We Use Your Information

  • To fulfil orders, process payments, and arrange shipping and returns.
  • To provide customer support and respond to inquiries.
  • To send you marketing emails if you subscribe (you can unsubscribe at any time via the link in any email).
  • To detect fraud, secure the site, and improve our store.

3. Sharing

We share personal information only with service providers that help us operate the store: our e-commerce platform (Shopify), payment processors, shipping and tracking providers, and email service providers. We may also disclose information where required by law or to protect our rights.

4. Cookies

We use cookies to keep the site working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

5. Data Retention

We keep order records for as long as required for tax, accounting, and legal purposes, and other personal information only as long as needed for the purposes described above.

6. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise any of these rights, email us at support@frankscaps.com. You will not be discriminated against for exercising your rights.

7. Security

We use industry-standard safeguards (including encrypted connections) to protect your information. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your data.

8. Children

This site is not intended for children under 16, and we do not knowingly collect their personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always published on this page.

10. Contact

Privacy questions: support@franks-caps.com