Refund & Return Policy

At Frank’s Caps, we are committed to the quality of our products and our mission. This policy outlines the rules for all refund and return requests made through our website. By completing a purchase, you agree to these terms in full.

1. 30-Day Satisfaction Guarantee

We provide a 30-day money-back guarantee on all product purchases. To qualify for a refund, you must meet all of the following criteria:

  • The refund request must be filed within thirty (30) days from the date of confirmed delivery.
  • Items must be returned unused, unworn, and in their original packaging.
  • The customer is responsible for return shipping costs, unless the item is defective or incorrect.
  • Original shipping and handling fees are non-refundable.
  • Carrier delivery confirmation serves as proof of delivery and marks the start of the 30-day window, even if no signature was obtained. Requests submitted after this period are typically ineligible. This policy does not limit any rights you may have under applicable state or federal law.

2. Items Not Eligible for Refund

The following items or situations are generally excluded from refunds:

  • Requests submitted after the 30-day guarantee period has expired.
  • Items that have been worn, washed, or are not in their original condition.
  • Original shipping and handling fees.

3. Subscriptions & Recurring Charges

3.1 Membership Details
The Frank’s Caps membership is billed at $39.99 every 30 days, starting 14 days after your initial order, as shown at checkout. Please note that the 30-day money-back guarantee applies specifically to physical product purchases.

If you have questions or concerns about a membership charge, please contact us at support@franks-caps.com before contacting your bank. We will assist you immediately and resolve any issues on the spot.

3.2 Automatic Renewal
YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW EVERY 30 DAYS AT $39.99 UNTIL CANCELLED. BY COMPLETING YOUR PURCHASE, YOU EXPRESSLY AGREE TO THESE AUTOMATIC RENEWAL TERMS AS DISCLOSED AT CHECKOUT.

3.3 Cancellation
You may cancel your Frank’s Caps membership at any time by logging into your member portal or by emailing support@franks-caps.com. No phone call is required. To avoid a recurring charge, cancellation must be completed at least twenty-four (24) hours before your next scheduled billing date. You will receive a cancellation confirmation email immediately after cancelling.

California residents may cancel before their first billing date to avoid any charges.

If you have questions about a charge on your account, contact us at support@franks-caps.com before contacting your bank — we are here to help and will resolve it immediately.

3.4 Billing Information
You are responsible for maintaining current and accurate billing information. Updates can be made through your member portal or by contacting support@franks-caps.com.

4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at support@franks-caps.com within forty-eight (48) hours of delivery. Please provide your order number and photos of the issue. You do not need to return the damaged item. We will send a replacement at no cost or issue a full refund at our discretion.

5. Order Cancellations

You may request cancellation of a one-time order within two (2) hours of purchase by contacting support@franks-caps.com. Once an order has been processed or shipped, it cannot be cancelled. If your order has already shipped, the standard 30-day money-back guarantee applies.

6. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe, contact us at support@franks-caps.com to initiate a carrier investigation. We are not responsible for packages lost due to incorrect shipping information provided by the customer.

7. Shipping Costs

Shipping and handling fees are non-refundable in all circumstances, including approved refund requests. Return shipping costs are the customer's responsibility unless the item received was defective or incorrect, in which case Frank’s Caps will provide a prepaid return label.

8. Policy Amendments

Frank’s Caps reserves the right to update or amend this policy at any time. Changes take effect immediately upon publication on our website. Your continued use of our website or purchase of products constitutes acceptance of the then-current policy.

9. Acknowledgment of Policy

By placing an order with Frank’s Caps, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy, including all eligibility requirements and limitations.

10. Contact Information

For all refund and return inquiries:

  • Email: support@franks-caps.com

All messages received during support hours are answered within 2 hours.